Privacy Commitment
At Borderless Moto Tours, trust begins long before a journey starts.
When you choose to share your information with us, you're placing your trust in the people who will help shape your experience. Whether you're exploring our website, applying for a journey, joining an Insight on Wheels session, subscribing to our Borderless Journal, or travelling with us, we are committed to handling your personal information with care, transparency and respect.
We collect only the information we genuinely need, use it responsibly, protect it carefully and never sell your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information and describes your rights under applicable privacy laws, including the European Union General Data Protection Regulation ("GDPR"), the UK GDPR, India's Digital Personal Data Protection Act (DPDP Act), and other applicable privacy legislation.
By using our website or engaging with our services, you acknowledge that you have read this Privacy Policy.
1. Who We Are
Borderless Moto Tours is operated by:
Borderless Moto Tours (OPC) Private Limited
Registered Address:
#74, 4th Cross, 3rd Floor,
Bhagya Shree Layout,
Rachenahalli, Kothanur,
Bangalore North, Bengaluru – 560077
Karnataka, India
Corporate Identity Number (CIN): U70200KA2023OPC172793
Email: info@borderlessmototours.com
Throughout this Privacy Policy, references to "Borderless Moto Tours", "we", "our", or "us" mean Borderless Moto Tours (OPC) Private Limited, acting as the Data Controller for the personal information described in this policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to all personal information collected through:
- borderlessmototours.com
- Journey Applications
- Insight on Wheels registrations
- Borderless Journal subscriptions
- Contact forms
- WhatsApp conversations initiated through our website
- Email communications and social media interactions
- Motorcycle journeys, self-drive expeditions, and curated experiences
This Privacy Policy does not apply to third-party websites linked from our website. Those websites have their own privacy policies.
3. Definitions
For the purposes of this Privacy Policy:
Personal Information
Any information that identifies or can reasonably identify an individual. Examples include: Name, Email address, Telephone number, Passport information, Emergency contact information, Payment information, IP address, Location data, and Device identifiers.
Processing
Any operation performed on personal information, including collecting, recording, storing, organising, using, sharing or deleting it.
Data Controller
The organisation responsible for deciding why and how personal information is processed. Borderless Moto Tours (OPC) Private Limited acts as the Data Controller for the information described in this Privacy Policy.
4. Information We Collect
Depending on how you interact with us, we may collect different categories of information.
A. Information You Provide
When you contact us or apply for a journey, you may provide: Full name, Email address, Mobile number, Country of residence, Age, Preferred language, Travel preferences, Motorcycle or vehicle preferences, Riding/driving experience, Dietary requirements, Medical information relevant to safe participation, Emergency contact details, Passport information, Accommodation preferences, Clothing sizes, Survey responses, and Feedback.
B. Journey Application Information
When you submit a Journey Application, we collect information necessary to determine whether a journey is suitable for you. This includes: Previous touring experience, Riding licence category, Years of riding experience, Comfort with different road conditions, Preferred motorcycle, Physical limitations, Emergency medical considerations, Food allergies, and Travel insurance information.
C. Payment Information
Payments are processed through secure third-party payment providers. Borderless Moto Tours does not store your complete debit card, credit card or banking credentials on its own servers. We may retain limited transaction information necessary for accounting, invoicing, refunds and legal compliance.
D. Information Collected Automatically
When you visit our website, certain technical information is collected automatically, including: IP address, Browser type, Device type, Operating system, Screen resolution, Language settings, Date and time of access, Pages visited, Time spent, Click behaviour, Referral source, and Approximate location.
E. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our website. These include browser cookies, pixel tags, web beacons, session cookies, and local storage. A separate Cookie Policy explains these in detail.
5. Special Categories of Personal Data
Some journeys may require us to process limited health-related information. Examples include: Food allergies, Medical conditions affecting participation, Mobility requirements, and Emergency medical information.
Under GDPR, this information is considered Special Category Data. We collect and process such information only: with your explicit consent; where necessary to protect your vital interests; where required to provide the services you have requested; or where required by applicable law. We do not collect medical information that is unrelated to the safe operation of your journey.
6. Information We Collect from Other Sources
We may receive information from: Your travel companion, emergency contacts, insurance providers, payment providers, booking partners, social media platforms, marketing partners, public sources, and government authorities. We process such information only where there is a lawful basis to do so.
7. How We Collect Information
Information may be collected when you: visit our website, submit a Journey Application, subscribe to the Borderless Journal, register for Insight on Wheels, contact us through email/WhatsApp, download resources, complete surveys, or travel with Borderless Moto Tours.
8. Legal Basis for Processing Personal Information
Where GDPR applies, we process personal information only when we have a lawful basis to do so, including:
- Consent: Where you have given clear consent (e.g. newsletter, marketing). You may withdraw consent at any time.
- Performance of a Contract: Process applications, arrange lodging and vehicles, provide customer support and process payments.
- Legal Obligations: Compliance with tax, accounting, fraud prevention, and regulatory requirements.
- Legitimate Interests: Improve website, prevent fraud, analyze business, respond to enquiries, where balanced against your privacy rights.
9. How We Use Your Personal Information
We use your information to:
- Provide Our Services: Process applications, coordinate local logistics, manage permits, and handle payments.
- Improve Website & Services: Analyze visitor behaviour to optimize UX and marketing.
- Marketing: Send notifications about new journeys, journal articles, and events. You can unsubscribe at any time.
- Safety & Emergency Management: Coordinate medical readiness, safety protocols, and emergency responses.
- Compliance: Meet accounting/tax requirements and protect legal rights.
10. Marketing Communications
If you subscribe to our communications, we may contact you by Email, WhatsApp, Telephone, or SMS. Marketing communications are sent only where we have your consent or another lawful basis. You may unsubscribe at any time.
12. Google Analytics
We use Google Analytics 4 (GA4) to measure website traffic, sources, and visitor behaviour. Analytics cookies are activated only after consent. Google may process data on servers outside your country.
13. Google Tag Manager
We use Google Tag Manager to manage website tags. GTM does not collect personal information itself but deploys analytics/marketing tags that may do so.
14. Google Ads Conversion Tracking
We use Google Ads Conversion Tracking to measure advertising performance and relevance (e.g. applications, newsletter sign-ups).
15. Meta Pixel
We use Meta Pixel to measure campaigns on Facebook and Instagram and build audience insights. Activated only after consent.
16. Microsoft Clarity
We use Microsoft Clarity to understand mouse movements, scroll behaviour, and usability. Passwords and payment details are not recorded.
17. Hotjar
We use Hotjar to build heatmaps and analyze anonymous session recordings to improve navigation and layout. Activated only after consent.
18. WhatsApp Business
Communications through WhatsApp Business are subject to WhatsApp's Privacy Policy. We use WhatsApp to respond to inquiries, assist participants, and share updates.
19. Email Marketing
We use third-party platforms to distribute newsletters and track opens/clicks. You can unsubscribe at any time using the link in our emails.
20. Embedded Content
Pages may contain embedded content (e.g., YouTube, Google Maps). Third-party providers may collect data according to their own privacy policies.
21. Payment Providers
Payments are handled by secure third-party processors. We do not store complete card details. Processing complies with financial industry security standards.
23. International Data Transfers
Information may be transferred and processed in countries outside your residence. Where transfers from the EEA/UK occur, we implement Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
24. Data Retention
We retain personal information only as long as necessary for business, legal, or regulatory reasons. Our retention categories include:
- General enquiries: Up to 24 months
- Journey Applications (not accepted/withdrawn): Up to 24 months
- Journey participant records: Up to 7 years after tour completion
- Payment & accounting records: Typically 7 years
- Newsletter & marketing: Until consent is withdrawn
25. How We Protect Your Information
We implement appropriate technical and organisational safeguards, including: Secure hosting, SSL/TLS encryption, password-protected systems, role-based access control, firewalls, and regular backups. In the event of a breach resulting in risk to rights, we will notify the regulatory authority and affected individuals as required by law.
26. Your Privacy Rights
Depending on location, you may have the following rights: Right to Access, Rectification, Erasure ("Right to be Forgotten"), Restriction of Processing, Data Portability, Objection, and the right to Withdraw Consent or lodge a complaint with a supervisory authority.
27. Exercising Your Rights
To exercise your rights, please contact us. We may verify your identity before processing the request. We generally respond to requests within one month as required under GDPR.
28. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children without appropriate parental/guardian consent. If we learn we did so, we will delete it promptly.
29. Automated Decision-Making
We do not make decisions affecting legal standing solely through automated processing or profiling. Human review determines all application approvals.
30. Third-Party Websites
We are not responsible for the privacy or security of external websites linked on our platform. Please review their policies directly.
31. Changes to This Privacy Policy
We may update this policy to reflect changes in laws, technology, or operations. When updated, we will modify the "Last Updated" date at the top of the page.
32. Contact Us
If you have any questions or requests regarding your data, please contact us.
Borderless Moto Tours (OPC) Private Limited
Registered Address:
#74, 4th Cross, 3rd Floor, Bhagya Shree Layout, Rachenahalli, Kothanur,
Bangalore North, Bengaluru – 560077, Karnataka, India
Corporate Identity Number (CIN): U70200KA2023OPC172793
33. Additional Rights for Residents of the EEA and the United Kingdom
If you are located in the EEA or the United Kingdom, Borderless Moto Tours acts as the Data Controller. We process your personal information only where we have a legal basis under the GDPR or UK GDPR, implement safeguards for international transfers, and respect your privacy rights. You have the right to lodge a complaint with your local data protection authority.
34. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, except where mandatory data protection laws in another jurisdiction (like GDPR) require otherwise. Nothing in this policy limits any rights individuals have under applicable legislation.