At Borderless Moto Tours, we strive to provide you with exceptional experiences and customer satisfaction. We understand that circumstances may arise where you may need to cancel or request a refund for a tour booking. Please review our return and refund policy outlined below:
1.Cancellation:
- If you need to cancel your tour booking, please notify us as soon as possible. Cancellation requests can be made by contacting our customer support team at info@borderlessmototours.com
- Cancellation fees may apply based on the proximity to the tour start date and the specific terms and conditions outlined in your booking agreement. These fees help cover any non-refundable costs incurred by us, such as accommodation or transportation arrangements.
- We highly recommend reviewing the cancellation policy specific to your booking for detailed information on applicable fees and deadlines.
2.Refunds:
- Refunds for tour cancellations will be processed according to the terms and conditions of your booking agreement.
- The refund amount will be determined based on the cancellation timeline and any applicable cancellation fees.
- Refunds will be issued using the original payment method used for the booking, unless otherwise specified.
- Please note that refunds may take a certain amount of time to be processed and credited back to your account, depending on the payment provider and banking institution.
3.Non-Refundable Items:
- Certain items or services associated with the tour may be non-refundable. This includes but is not limited to, third-party accommodation reservations, park entry fees, or other pre-booked activities.
- Any non-refundable items will be clearly communicated during the booking process, and you will be informed about their non-refundable nature.
We recommend reading our complete Terms and Conditions and contacting our customer support team for any further clarification or assistance regarding our return and refund policy.
Please note that our return and refund policy may be subject to change, and the most up-to-date version will be available on our website or provided upon request.
We value your trust in Borderless Moto Tours and are committed to ensuring your satisfaction throughout your journey with us.